Human Capital – Service is a fundamental skill that every salesperson must understand and practise in order to perform their role well. Excellent service comes from the heart and is delivered sincerely, so that prospects and existing customers feel genuinely looked after.
Delivered as online training built around Experiential Learning, this session focused on practice rather than theory, so participants could draw their own lessons learned from the exercises they went through.
Under the theme “Enhanced Team Performance, Through Engagement in Virtual Space”, the training covered a conceptual brief of team management variables (teamwork, communication, objective setting and performance appraisal), a simple team check-up in the form of a team effectiveness assessment, and team-based activities that simulated the everyday challenges of managing a team.
The training was attended by sales teams from three companies: Akses Prima Indonesia, Angkasa Prima Teknologi and Indonesian Cloud.
